Investing In Employees, Are You Getting A Good Return?

One day a patient was checking out from their appointment and she said to me, “Every time I come here, I am amazed because everyone who works here is always happy.”  I told her there is a reason for that, she was very intrigued as to what I was going to say next.  I said, … Continue reading →

Growing As A Leader

A few weeks ago I had the wonderful opportunity to speak at The Western Foot and Ankle Conference held at the Disneyland Hotel. This is a conference I have attended and spoke at every year for the past 20 years and I do believe that Disneyland is one of the happiest places on earth. Even … Continue reading →

Taking Notes for Better Learning At Work

Whether you are a new employee or a seasoned one, the ability to focus and paying attention is key to becoming a great employee. If you are learning something new or at an office meeting if you are asked to take notes or not, you should take notes. Unless you have a photographic memory, your … Continue reading →

The “People Problems” Conversation

One thing you can be sure of is if you work with people, you will encounter people problems.  Things at work can be going great and then, someone gets upset.  Possibly miscommunication has happened (as this is the most common issue).  Maybe someone had a bad morning and brought it into the office with them.  … Continue reading →

A Secret of Managerial Success

“My beautiful mother is no longer here with me but her valuable work ethic lessons play over in my head each day at work.  It is important that we develop good training systems and programs in our workplace to not only make the business run better, but to teach valuable work standards to our employees.” … Continue reading →

Effective Business Marketing

Marketing is a must for any business and medical practices are businesses.  There are many ways to market your practice (see link below), but one of the most effective ways to keep people coming back to your practice is with internal marketing done face-to-face or over the phone by the people who work in your … Continue reading →

What Makes A Great Work Environment?

One of the most common problems I hear from employers at this time is a not having enough staff to run their business and grow.  Many employers as we know lost employees at the beginning of the pandemic and have not been able to replace them.  The employee pool is quite shallow currently as well … Continue reading →

The Great Resignation of 2021

In September 2021 over 4 million people had quit their jobs as part of what is being called, “The Great Resignation.”  When interviewed many of these people state their reason for leaving their job was due to lack of management listening to them.  This is not the first time we have heard this as a … Continue reading →

Thank you! (Is it that hard?)

I was talking with a colleague about employees and how to inspire them to do their best. One of the suggestions I had was to let their staff know how much they are appreciated and to tell them thank you each day for their contribution to the success of their business. I was a bit … Continue reading →

Creating A More Productive Workplace

As a business owner or manager your expectations of those that work for you are to be productive.  Many times, people are less productive because of their work environment, this is a proven fact.  Just think about it for yourself, don’t you work better if you are happy with where you are working?  People respond … Continue reading →