Is Your Practice Losing Money?

There are several ways your medical practice can lose money.  Today, I will cover the two most common ways, which are your billing and collection systems.   Having a designated person(s) whose primary duties are accounts receivables is one of the best ways to insure that the accounts are worked on a regular (daily) basis (Even … Continue reading →

Investing In Employees, Are You Getting A Good Return?

One day a patient was checking out from their appointment and she said to me, “Every time I come here, I am amazed because everyone who works here is always happy.”  I told her there is a reason for that, she was very intrigued as to what I was going to say next.  I said, … Continue reading →

Growing As A Leader

A few weeks ago I had the wonderful opportunity to speak at The Western Foot and Ankle Conference held at the Disneyland Hotel. This is a conference I have attended and spoke at every year for the past 20 years and I do believe that Disneyland is one of the happiest places on earth. Even … Continue reading →

Taking Notes for Better Learning At Work

Whether you are a new employee or a seasoned one, the ability to focus and paying attention is key to becoming a great employee. If you are learning something new or at an office meeting if you are asked to take notes or not, you should take notes. Unless you have a photographic memory, your … Continue reading →

How Are You Doing At Work?

The desire to be a great employee begins and ends with you.  Only you can make the decision every day to make the effort to be the best at what you do even when you are just starting out in a new position. Many people today in the workforce believe that it is the employers … Continue reading →

The Necessity of Job Descriptions

Are job descriptions necessary? This is a good question, and for many places of business none exist. How many jobs can you think of that have more steps than making widgets on a manufacturing line? It might be okay to not have a “detailed” job description if the job tasks are very few; “take peg … Continue reading →

Putting Your People First

Being a manager of people is not a job for the light-hearted.  It can be difficult and stressful.  It is important as manager to never think you know it all, because managing is a life-long learning journey.   Awhile back I came upon an older article in the Harvard Business Review on “What Great Managers Do”. … Continue reading →

The “People Problems” Conversation

One thing you can be sure of is if you work with people, you will encounter people problems.  Things at work can be going great and then, someone gets upset.  Possibly miscommunication has happened (as this is the most common issue).  Maybe someone had a bad morning and brought it into the office with them.  … Continue reading →

A Secret of Managerial Success

“My beautiful mother is no longer here with me but her valuable work ethic lessons play over in my head each day at work.  It is important that we develop good training systems and programs in our workplace to not only make the business run better, but to teach valuable work standards to our employees.” … Continue reading →

Effective Business Marketing

Marketing is a must for any business and medical practices are businesses.  There are many ways to market your practice (see link below), but one of the most effective ways to keep people coming back to your practice is with internal marketing done face-to-face or over the phone by the people who work in your … Continue reading →