If your career is one that deals predominately in people service there are a few key things that are necessary to keep in the forefront of our mind in order to give our customers the service they deserve.
The first and probably the most important is how you feel about what you do each day at work. Do you look forward to going to work each day? Once you are there what is it that makes you feel like you are fulfilling your purpose? Can you put your finger on what exactly is it that you do that makes your job/career one that is satisfying to you?
Whether what you are doing now is your career goal or not, it is how you feel about what you are doing each day that shapes your overall attitude while you are there.
If asked, would the people who you serve each day (patients/customers/clients) say that “Yes, you can tell that (fill in your name) really likes their job, they are always so pleasant and happy.”
It would be nice if being a “shining star with a winning attitude” came as a nature thing to all of us, but there are things that you can do to cultivate such an attitude at work.
Ask yourself these questions; do I take pride in what I do and the service I deliver each day at work? Do I have a passion for what I am doing? Do I believe that what I am doing is important not only to those I serve, but to myself? If you can answer yes to these questions then you are headed on the road to cultivating a winning attitude at work.
By continually reviewing these questions and asking yourself “how can I make each day better for myself and those I serve?” you will become more self-motivated as you discover new ways of providing great service. When you make those your serve happy and excited that they are doing business with you the return is tenfold and that is motivating.
If you cannot answer yes to these questions then do some soul-searching to determine what you need to do to make or find that “red carpet” that is calling you to walk down it and be a winner at whatever it is that you do, because life is too short not to.
08/27/15
Practical Practice Management A Division of Top Practices 
Great post Tina. Our mental state and that of our team’s goes a long way to determining whether the client experience will be a good one…
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Absolutly David, we just need to keep our customer service monitors on so we can continually improve our service. Thank you for your comment.
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Awesome….. I love the way you have brought together the passion for work and the key questions and indications that one should ask or look out for
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Hi Attila, glad you stopped by and thank you for your comment. I appreciate your input and insight. We do need to keep a close watch over ourselves each day at work so that we continue to monitor and improve the service we give. I hope you have a great evening!
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Tina,
Great post! The attitude you bring to work shows up in everything you do. People can tell, even when you are on the phone, if you are excited about the interaction with them. One of Dale Carnegie’s principles is to “Smile”. This helps so much because it shows up in what you do.
Thanks for the thought provoking piece.
Carol
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Hi Carol, I use that all the time when training. People can tell if you are smiling over the phone. I have even purchased little mirrors for staff members as an reminder. Love Dale Carnegie!
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Terrific post Tina – and without that internal ‘yes’, we are doing ourselves and our clients a disservice.
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Hi Mimi, thank you for your comment. It would be nice if we had an internal monitor that let us know if our personality sunshine was headed for overcast. It is nice when we can have those relationships with coworkers where we can give a quick signal to one another if our bright lite is getting a little dim, for many times we cannot see it but those we sever sure can. Have a great evening!
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It’s so true..tho’ I think we do have an internal barometer most time that tells us when we are veering into the ‘dark side’…:-) It just takes energy to walk away from the force field of self-indulgence (just to keep the metaphor alive) and remember that this isn’t our time for such attention, there are other who need our focus…
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You are so good with words Mimi, and you are right about the focus! Thanks for your general inspiration to me. Enjoy the night
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You flatter me TIna – I get the inspiration from your posts, which make me think and occasionally provide me the chance to comment in a meaningful way..:-)
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