When working with small business owners and their managers I often will hear that they struggle with getting their staff to really own their job tasks. My first question to them when I hear this is “Do they know their purpose in the business?” and this question is followed by “Do they know how much they are valued by you?” Most of the time I get a long pause of silence.
Employees need to be shown what the big picture of the business is and how much what they do is part of that big picture. They also need to not only know, but feel that what they do makes a difference and they are valued by the business owner, the manager and those they serve everyday at work.
Keeping employees informed about how the business is doing and what they can do to help elevate its products or services should be done on a regular basis. People will buy in and support what they help create.
Never expect that employees feel valued because you “they business owner or manager” know their value, the need to be shown and told of their value everyday.
“Appreciation is a wonderful thing. It makes what is excellent in others belong to us as well.” -Voltaire